Frequently Asked Questions

There can be several possible reasons for this:

1. The wrong version of the Adobe Flash player is installed on the computer you are using, or Flash is not installed at all. GVF online courses now require that you have the latest Flash player.  (As of March 2011, you must have version 11.1 minimum.)  For a free update, go to www.adobe.com and click on “Get Flash Player.” 

2. During periods of heavy use, the learning system may slow down somewhat. If that happens, please wait a minute or two and try again.

3. Most learning pages are quite small (under 100 kbytes) but a few of them are as much as 1 Mbyte. You have to wait until the page is loaded. After that, it should play at full speed locally on your computer.

 

4. An unreliable Internet connection is the most common source of problems with access to the learning system. The best way to check for this is to use the tracert utility, as follows:

 

    a. In Windows, click Start, Run

    b. Type cmd {Enter}

    Type tracert http://gvf.absorbtraining.com {Enter}

First, check that gvf.coursehost.com resolved to an IP address. If not, then your DNS service is not working correctly. Second, look for any delays or blockage along the path. If tracert consistently shows a problem reaching gvf.absorbtraining.com, then you should contact your Internet Service Provider (ISP) and ask for assistance.